Wal-Mart’s apparel share slide continues into ’07…this month in Women’s Clothing, the discount giant leads with 12.0% who shop there most often, but a sharp decline from the 18.5% who shopped there most often one year ago. Kohl’s is second with 7.1% (up from 5.7% in January ’06)…the rest of the Top 5 (January ’06 shares in parenthesis): JC Penney 6.2% (5.7%), Macy’s 5.5% (2.1%), and Target 2.5% (2.6%).
But, of course, those who subscribe to BIGresearch’s Retail Ratings Report saw this coming. The report, available for ten major merchandise categories, shows that Wal-Mart’s losing much of its share of female Women’s Clothing shoppers to newly-national Macy’s and ever-expanding Kohl’s. Click here for sample insights from December: www.bigresearch.com/cast-members/big-rrr-womens-dec06.pdf.
It’s the same story in Men’s Clothing…Wal-Mart’s lead here had whittled down from a strong 21.8% in January ’06 to 14.4% this month, while top competitors JC Penney (8.3%), Kohl’s (7.1%), and Macy’s (4.7%) had market share gains from a year ago. Sears (3.3%) rounds out the Top 5.
Wal-Mart is out of step in the Shoe department as well….the big W led Payless one year ago with 15.7% to 15.0% share, but begins ’07 at #2 with 10.6%. Payless leads with 12.5%, while Kohl’s (3.5%), JC Penney (3.0%), and DSW (2.5%) round out the Top 5.
Where will consumers look to “accessorize” the iPods, game stations, and flat screen TVs that Santa brought them last month? A good bet is Best Buy…the big box leads the Electronics category with 29.7% who shop there most often (up from 26.6% in January ’06). Wal-Mart follows with 15.8% (down from 21.4% a year ago)…Circuit City (8.2%), Sears (2.8%), and Target (2.2%) complete the Top 5.
Also on the Electronics front…one-quarter of consumers (24.5%) are planning to buy a new cell phone or switch providers in '07. With the average monthly bill among these consumers at more than $73, this is potentially big business for providers who are able to convert these consumers into customers. So which providers are top on the consideration list? Verizon (37.0% say so), followed by Cingular (29.5%), Sprint (21.6%), T Mobile (20.3%), and Alltel (9.6%). Caller ID (with 73.9%) tops the list of features these consumers look for in a new phone, while voicemail (61.4%), a color screen (58.7%), speaker phone (55.9%), and a built-in camera (54.8%) complete the Top 5.
Although consumers prefer traditional grocers (53.7%) over discount stores (18.7%) when shopping for Groceries, Wal-Mart still takes the cake in this category…with 15.8% share, the discount behemoth continues to lead Kroger (5.9%), Safeway (3.4%), Publix (2.8%), and Meijer (2.3%).
Health & Beauty Care is also Wal-Mart’s bread and butter…with one in three (31.2%) shopping there most often, the discounter maintains a large lead over Target (6.6%), CVS (6.5%), Walgreens (5.8%), and Rite Aid (1.9%).
With location (61.9%) as the top reason to shop a particular store for Prescription Drugs, it appears that consumers prefer to fill their meds at their corner drugstore…druggists Walgreens (15.5%) and CVS (12.8%) continue to lead this category, followed by Wal-Mart (7.7%), Rite Aid (4.1%), and Eckerd (2.0%). Other top reasons to shop include insurance coverage (41.2%) and the ability to phone-in prescriptions (35.8%).
So with the trouble Wal-Mart’s having with softlines, are Prescription Drugs a bright spot for the discounter? According to this month’s Consumer Migration Index (CMI) for Prescription Drugs, which tracks those who have immigrated to a store (new customers within the past year) against those who have emigrated (left within the past year) and where a positive rating spells net growth to a retailer, Wal-Mart scores a positive +7.0 rating, higher than competitors Walgreens (+3.8) and CVS (+4.0)...so perhaps the big discounter's recent move to cut prices on generics boosted the number of prescriptions they filled. Other traditional druggists, such as Rite Aid, didn’t fare as well.
Inconvenient location (22.2%) topped the list of reasons to have prescriptions filled elsewhere, followed by (ahem...see note on Wal-Mart above) high prices (16.5%) and poor customer service (13.6%).